Our Customer Charter

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We strongly believe in transparency between our customers and our business. We want our customers to feel there is no hidden agenda throughout our services and that they are getting the real deal. That is why we have a charter that clearly identifies our commitments and guarantees to you. We treat all of our customers with the same high level of service and this charter ensures that we abide by guidelines that make our service to you prominent and on point every time.

[stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” enable_hexagon=”enable” enable_hexagon_animation=”enable” icon=”stm-truck” style=”icon_left” icon_size=”22″ icon_color=”custom” icon_width=”78″ title=”Collections” title_color_custom=”#29727e” icon_color_custom=”#29727e”]60% of our collections are made within the first 24 hours and 98% within the first 48 hours of your company booking the transport with our office. (93% of collections in 2014 were done within the first 24 hours). Ensuring you have a tidy and more importantly, a safe site and the certainty that we will make collections on time.[/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” enable_hexagon=”enable” enable_hexagon_animation=”enable” icon=”fa fa-comments” style=”icon_left” icon_size=”22″ icon_color=”custom” icon_width=”78″ title=”Communication” title_color_custom=”#29727e” icon_color_custom=”#29727e”]Our accounts team will contact you via email with an advice slip within 7 working days of collection, with the outturn in order for you to raise the appropriate invoice to receive payment for your recycled waste.[/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” enable_hexagon=”enable” enable_hexagon_animation=”enable” icon=”stm-nokia” style=”icon_left” icon_size=”22″ icon_color=”custom” icon_width=”78″ title=”Mutual Contract” title_color_custom=”#29727e” icon_color_custom=”#29727e”]

In the unlikely event you wish to end the agreement with us, all we ask for is 30 days notice in order to arrange collection and safe return of any skips or containers we have supplied, to ensure a smooth transition for your company.

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Within 2 weeks of working with us, you will receive your waste transfer booklet, this will then be renewed annually. At any point when legislation is updated, which affects your waste production, you will be notified and the relevant changes to your document will be sent to you.

[/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” enable_hexagon=”enable” enable_hexagon_animation=”enable” icon=”fa fa-credit-card-alt” style=”icon_left” icon_size=”22″ icon_color=”custom” icon_width=”78″ title=”Payment” title_color_custom=”#29727e” icon_color_custom=”#29727e”]Our standard terms for payment are 30 days from the invoice date. We can arrange by special request in some circumstances an early settlement at a mutually agreed rate.[/stm_icon_box]

If you have any questions about our customer charter, please feel free to get in touch by clicking here.